A Warm Welcome Awaits You
South Church Gloria Nursing Home is part of accol mercantile Group, Initially built as a private residence before becoming a restaurant. The building was converted into a Care Home in 1989. Located in the centre of South Church village overlooking the village green. Our Nursing Home is only 1.5 miles from the centre of Bishop Auckland. At South Church south church Nursing Home we are committed to providing our residents with a warm, supportive, family comfortable environment from which they can enjoy a happy, secure, and confident life. At the heart of this philosophy it is our aim to treat each resident as an Individual.
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Upon Arrival 
We pride ourselves on knowing each of our resident’s care and social needs. To do this, from the out set we need to get to know you a little better. So in advance of your stay, we will spend time discussing a personalized care plan with you and your family incorporating any special needs and requirements you may have. Once you arrive for your stay with us you`ll be introduced to your own dedicated carer, who will be given the lead responsibility of helping you settle in to our Home. Once we get to know you better, the care we plan will reflect your individual needs. Your named carer will also make sure your personal care plan is reviewed and agreed with you regularly, ensuring that all the staff within the Home are fully up to date with any treatments you may need.
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A Warm and Comfortable Environment 
All our bedrooms are tastefully decorated and we encourage our residents to add to the decor to make their room their own personal ‘Home from Home`. Every room has a nurse call system enabling you to contact staff at any time should you require assistance. Wheelchair access is available to all areas, we also have assisted baths and other specialist equipment. You are free to go out with friends and family at any time. Alternatively, they are always welcome to visit, and have a meal with you, either in the Privacy of your own room or in our comfortable dining room. All our food is freshly prepared using only the finest of ingredients in an environment that exceed the required standards of health and hygiene. In addition, we also serve tea, coffee and light snacks whenever you require.
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Caring for your health and more 
At South Church Nursing Home as well as taking care of your physical health and well being, we are looking to preserve your individual rights to respect and privacy. We have two comfortable lounges/ dining areas, each with a television, an activity room and private gardens. We encourage our residents to pursue their hobbies and enjoy the other activities and services we can provide. We arrange regular visits from Hairstylists, Chiropodists, and other professionals such as Opticians. Your own doctor or dentist is always welcome, as are any other professionals who have taken care of you in the past. Please look upon South Church Nursing Home as your own home, and feel free to make the most of all the facilities we offer.
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Unique staff delivering unique care 
South Church Nursing Home prides it self on achieving the highest Standards of Care by continually setting out to exceed the required statutory standard. Central to delivering this quality of care are our team of committed and friendly staff. Our Nursing Home Manager, who is supported by a Senior Nurse, leads our team of Qualified Nurses, Care Assistants, Catering Staff, Domestic Assistants, and Administrative and Maintenance Staff. Our program of continuous staff development, carried out partly in- house and partly in conjunction with other external training centre's, guarantees our staff are kept abreast of all the latest developments in care provision.
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Continual Improvement 
We are always looking for ideas and ways of improving our service and the levels of care we provide, and as such we are always willing to listen and consider any thoughts you may have to improve the way we do things or the environment we both live and work within.
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Your personal invitation 
We would be delighted if you took the decision to come and meet us at South Church Nursing Home. To arrange a visit, simply call us on 01388 604055 and we will be delighted to show you around the Home and answer any questions you may have. Should you wish, we would be happy to arrange a stay for an initial trial period before you decide to take a place with us permanently. This will allow you to get to know us better and experience first hand our excellent standards of care and accommodation. We look forward to welcoming you soon!
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Our Vision 
Our vision is of an excellent health care service provision that promotes dignity, well being and enriches the lives of the elderly globally without discrimination. |
Our Mission
Our passion and faith are the driving force behind the provision of a caring service that would respect, revere and safeguard the dignity of our clients in a consistent fashion.
Our clients would have the opportunity to make an informed decision regarding their own living environment and select a service matching their own choice.
Our staff will be different because of their cheerful and welcoming attitude.
Our motto, “keep busy and keep cheerful” would help make our “offering” valuable to all the stakeholders.
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Our core values
Our cultural, heritage and spiritual belief give us these set of values
- Global excellence through provision of service that is consistent, reliable, prompt and sensitive because of its relevance to security, safety, ethnicity, culture, spirituality and religion.
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- Contemporary leadership through innovation, vision and responsiveness to change.
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- Integrity/credibility through in depth knowledge, competence and the use of the latest technology.
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- Consumer is always right and come first.
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- Social justice through advocacy, individual capacity building, active/proactive complaints procedure and empowerment of the weakest.
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- True love through inclusive service to people of all color, creed or caste and without discriminating against sexual, orientation, age and disability.
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Where we are
South Church Nursing Home is located in the centre of South Church village, 1.5 miles from the centre of Bishop Auckland.
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Local Amenities
A number of shops including a post office can be found within the village of South Church. The Home is accessible by a central bus route.
South Church Nursing Home provides Nursing and Residential Care for elderly persons with physical disabilities and people requiring palliative care.
South Church Gloria Nursing Home features:
34 bedrooms, 2 lounges/ dining areas, 1 activity room, landscaped gardens in addition we also provide: wheelchair access, assisted bathing provision, mobile hoists, specialist pressure relieving equipment and passenger lift. |
South Church Nursing Home,
21 Auckland Road,
South Church, Bishop Auckland,
County Durham. DL14 6SP.
Tel.:01388 604055 Fax: 01388 451268
E- mail:info@accolmt.com |
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| Facilities and Services
South Church Nursing Home is registered with the Commission for Social Care Inspection for 38 residents. We are able to care for both male and female nursing and residential residents.
It is a two-storey building with wheelchair access to gardens on both floors.
The home is situated near the village green of South Church and is well supported by the local community.
There is a choice of 34 single or 2 companion bedrooms, and a lounge/diner on each floor. Each bathroom is well appointed with facilities to care for the disabled. The home is compliant to the National Care Standards apart from 2 rooms which are slightly smaller than recommended (room 8 - 9.47m and room 13 – 9.91m) and the door width in room 19 is also slightly smaller than the standard. South Church offers a friendly family like environment and open visiting hours and prospective clients are welcome to stay with us for a trial visit.
We provide an extensive programme of activities and the use of an appointed activities room. This room is also used by the hairdresser who visits weekly and the chiropodist who attends six weekly.
A qualified person provides holistic therapy with prior arrangement with Matron and with the Doctors agreement.
Feet and hand massages are offered with residents Doctor approval
Residents of all religious denominations are welcome and the Church of England, Methodist and Roman Catholic ministers all provide services and communion every month.
South Church Nursing Home is registered to care for:
Old age maximum 38
Physical disability maximum 3
Residents have a choice of dental, optical and medical services and indeed if they have not come from outside this area they can continue with whoever they were previously registered with. We have both a dentist and optician who visit the home on a regular basis for yearly checks and will also visit when required. There are several G.P. practices locally to choose from, and residents have the right to change their G.P. at any time.
Relatives, friends, advocates and residents representatives are welcome to visit at any time. Private meetings may take place in the resident’s own room or the activities room with prior notice.
Resident’s privacy and dignity is respected at all times, room doors are lockable and residents may keep a key following request and assessment. All rooms have a lockable drawer and door curtains.
Residents or their representative are welcome to review their plan of care at any time and are actively involved in the initial care planning process.
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| Home Charges |
| HAIRDRESSING |
from £5.00 |
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| CHIROPODY |
£10 per routine visit. Free for emergencies |
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| NEWSPAPERS |
Clients may purchase their own, which can be delivered. |
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| TOILETRIES |
Toiletries are not provided but can be purchased on the residents behalf. |
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| INCONTINENCE PADS |
Clients are issued with pads following an Assessment. |
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| LAUNDRY |
No charges for in-house laundry but dry cleaning charges apply. |
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| RELATIVES MEALS |
£1.50 per meal. |
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| IN-HOUSE ENTERTAINMENT |
Free |
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| EXCURSIONS |
A small charge for transport cost are covered by the home. Entrance fees and incidentals may be made.
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| DENTAL AND OPTICAL SERVICES |
Self-funding client’s pay the charges levied by these services.
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| IF YOU REQUIRE ANY ASSISTANCE WITH THE ABOVE PLEASE SEE THE MANAGER |
| Management Team |
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| DIRECTOR |
Mr. Shaji Yohannan Mathai
Mr. Romesh Michael Srinivasan |
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| CORPORATE OFFICE REPRESENTATIVE |
| Ms. Noreen Chapman |
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| MANAGER |
| Mrs. Susan Hogg
Susan is a registered nurse with over 11 years experience in care of the elderly. She has managed care homes for the past 8 years. Susan has a diploma in nursing and has completed further courses at degree level and has her registered managers certificate. |
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| ADMINISTRATOR |
| Mrs. Julie Crisp
Julie has over 10 years experience in care homes covering a variety of roles. She has a wide knowledge of routines and requirements and is always happy to advise or help. |
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| TRAINED
STAFF |
| Also employed at South Church Gloria Nursing Home is RGNs who work on both day and night duty. They all have various experience of working with the Elderly in Care Homes. |
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| CARE
STAFF |
| We have Senior Care Assistants who work closely with the trained staff and help to supervise the care staff on their shift. All of the Senior Care staff has NVQ level three.
The Care assistants at South Church Gloria Nursing Home have or are working towards NVQ level two. |
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| SUPPORT
STAFF |
| Support staff encompasses kitchen staff who all hold the basic food hygiene certificate or higher certificates, cleaning, laundry and maintenance.
There is a qualified first aider on every shift |
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| Aims and Objectives |
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We the management at South Church Nursing Home pride ourselves on offering a highly professional care service for the elderly with a personal touch. We are pleases to accept residents for long term, short term, for convalescence or respite care in a safe caring and comfortable environment.
At South Church Nursing Home individuality of the resident is considered paramount. Our staff has been trained to give consideration to this and the following points:-
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PRIVACY: The staff will respect at all times the service users right to dignity and confidentiality. |
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DIGNITY: To treat residents with respect and to understand and provide the needs of the residents. |
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INDEPENDENCE: To promote and respect the independence of the residents allowing them to take their own decision and independent actions consistent with safety. |
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CHOICE: Allowing the residents to make their selections from the various options offered. Day to day discussion with the plan of care. |
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RIGHTS: Respecting the human rights of the residents also their legal and personal rights.
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FULFILLMENT: Enabling the resident to realize their own aims and helping them to achieve their goals in all aspects of daily living.
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